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KBank and Thammasat University Hospital launch TUH for All app, highlighting TUH OPD Online – the remote delivery of healthcare services – in step with the ‘New Normal’ environment



imgKASIKORNBANK (KBank) has teamed with Thammasat University Hospital (TUH) to debut the TUH for All application in a drive towards upgrading Thai healthcare services to usher in the new era of ‘smart hospitals’. The innovative app allows patients to make appointments, check queue availability, and review their medical benefits and treatment history, as well as providing relevant news and information. Its key service is TUH OPD Online, which features telemedicine – offering patients online physician consultation without the need to go to the hospital. With all of its available services, from seeing physicians to making payment and medicine delivery, this all-in-one app can help patients avoid crowded waiting rooms in alignment with the ‘New Normal’ environment.   

Assoc. Prof. Pharuhat Tor-Udom, Director of Thammasat University Hospital (TUH) said that it serves a large number of patients, with more than 4,000 outpatients every day and over 800 beds available for inpatients. In an effort to realize the ‘smart hospital’ concept, TUH has worked with KBank in developing TUH for All – the all-in-one app that provides greater convenience to patients in using healthcare services – from making appointments to checking queue availability and reviewing medical benefits and treatment history, as well as accessing related news and information. A central feature is the TUH OPD Online service that allows patients to consult their physicians without meeting them in person.

The TUH OPD Online service not only helps reduce crowding at the hospital, but also prevents the spread of COVID-19 by allowing social distancing, as well as saving the waiting and travel time of patients. It will be launched with the surgery clinic and enter service with 14 other clinics of the hospital by the end of 2020. It is hoped that the TUH for All app will reduce hospital congestion by up to 30 percent, and offer patients greater convenience and peace of mind. The TUH OPD Online service is suitable for outpatients whose diseases must be continuously monitored, namely diabetes, high blood pressure and cardiovascular diseases, or those with minor illnesses who are simply seeking medical advice. Moreover, the TUH OPD Online service can assist patients with chronic diseases, those who are bedridden and the terminally ill, because the app has records of patients, their diseases and treatment history, which can be retrieved to effectively study, analyze and integrate with the treatment for each patient.  


Mr. Thawee Teerasoontornwong, KBank Executive Vice President, said, “KBank is ready to facilitate its clients’ businesses to brace for the new environment. KBank views that the TUH for All app will help upgrade service provision and enhance the quality of life of the Thai people, in particular when everyone has to take special care of their health and hygiene amid the COVID-19 pandemic and the absence of a vaccine.” 

The TUH OPD Online service via the TUH for All application has been developed to provide solutions for changing patient behavior in the ‘New Normal’ era, with user-friendly service guidelines. Once the patients have registered at the hospital, they will be able to access the application by themselves, remotely from their homes, thus allowing them to experience quick and convenient medical examinations. This service covers the following areas: 1. Appointment with the doctor: Patients can check their doctors’ availability and receive appointment confirmation via the application; 2. Consultation with doctors online via video call, or telemedicine; 3. Checking medical benefits for those eligible for treatment, such as the Social Security Scheme, the Universal Health Coverage (known as the Gold Card) and the Civil Servant Medical Benefit Scheme (CSMBS); 4. Payment system that accommodates payment via credit card and in cash via K PLUS application; the latter option is expected to be available by July 2020; and 5. Getting prescriptions: The hospital will dispense medicines to patients by means of taxicab and postal mail.

Patients of Thammasat University Hospital can download the TUH for All application today, through the Android or iOS mobile operating systems, for greater convenience of hospital services. Additionally, the hospital plans to continue introducing new medical features, including a Medical Drive-Thru, a Doctor’s Appointment App for check-ins, as well as getting prescriptions, injections and blood tests, and the Telepharmacy feature through which an experienced pharmacist will offer advice on the safe and appropriate usage of prescribed drugs. All of these plans shall be implemented to raise the standard of medical services that provide more modern solutions, as defined by the ‘New Normal’ concept which the Thai public must take heed of, for the time being.

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